We have been a client of Akeeba for a long time, actually since we started. They provide great software to do site backups to local space or in the cloud. We also use Admin Tools, a great firewall to protect the sites we develop and service. For some time we have been contemplating to start a ticket system to serve our customers better, nothing elaborate but one that can do the job, keeping track of issues and responding quickly. We decided to go with them, as they are a reliable vendor and partner of Atol Solutions.
We are running an initial pilot with their Pro version, tune the system for our needs and then we go live. Yes it will be yet another chance - but we feel it is time to do so. We shall keep you informed, of course. All to serve you better...
